Creating a Uniform Process for Your Business: How to Do It and Why

Imagine you are traveling and decide to stop for lunch in a town you have never visited before. You are hungry for a burger and you have two choices: a local place and McDonald's. Which do you choose? Most people choose McDonald's. Why? Because they know what to expect, and they always get what they’re expecting.

How does McDonald's achieve this level of consistency? By having a well-documented process to produce any menu item. Each team member is trained to make everything the exact same way every other team member makes it.

What Is a Uniform Process?

A uniform process is a series of steps or actions taken to achieve a specific goal or result. For our discussion, we will talk about the series of steps taken to accomplish a specific task in your company. When technicians follow the process closely, you can expect a consistent result.

A process is like a recipe. You need to follow the recipe if you want to achieve uniform results.

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