AI Course for Service Managers
Practical AI skills built for the service desk — included with the BTA Service Academy.
$299 on its own — or included free with the live Service Academy.
Why AI belongs in the service department
AI is quickly becoming an essential tool for dealers and their customers. After learning to build role-specific AI agents firsthand — a receptionist, an executive assistant, and more — Ken Edmonds saw how much value the technology can bring to a service operation, and built this course to put those same skills in a service manager's hands.
This isn't theory. It's a practical, hands-on path from understanding what AI agents are to launching and governing your own — built for the realities of running service in the office technology industry. It's included as part of the BTA Service Academy.
Course modules
Agent Fundamentals
What AI agents are, how they work, and where they fit in a service operation.
Platform Selection
How to choose the right AI tools and platforms for your needs and budget.
Prompt Engineering
Writing clear, effective prompts to get reliable, useful results from AI.
Security, Tokens & Privacy
Protecting data, understanding usage and token costs, and keeping customer information private.
Data Connections
Connecting AI to your systems and data so it works with your real information.
Testing & Launch
Validating an agent and rolling it out to your team with confidence.
Scaling & Governance
Growing AI use responsibly, with the right oversight and guardrails in place.
Frequently asked questions
How much does the AI Course for Service Managers cost?
It’s $299 on its own, or included free as part of the live BTA Service Academy.
What will I learn in the AI Course?
Seven modules: Agent Fundamentals, Platform Selection, Prompt Engineering, Security/Tokens & Privacy, Data Connections, Testing & Launch, and Scaling & Governance — a practical, hands-on path from understanding what AI agents are to launching and governing your own.
Who created the course?
Ken Edmonds, after learning to build role-specific AI agents firsthand — a receptionist, an executive assistant, and more — and seeing the value that technology could bring to a service operation.
Two ways to get it
Take the AI course on its own for $299, or get it built into the live Service Academy at no extra cost.